Patient Support

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HCPs and patients call JazzCares for help:
Monday - Friday
8am - 8pm EST

1-833-533-JAZZ (5299)

Helping patients get access to medications and services they need.

Help understand your insurance coverage

(specific services may vary by product)*

Investigating benefits and verifying patients’ coverage
Providing prior authorization and appeals information and support
Answering coding and other reimbursement questions
Refer patients to financial assistance options

Help with paying for medication

(commercially insured patients only)*

Only available for certain Jazz products
Provides eligible patients with assistance for out-of-pocket costs, subject to annual maximum

Free-drug program for eligible patients

Designed to provide Jazz products at no cost to patients who are uninsured or deemed uninsured due to lack of coverage for a Jazz product
Subject to financial and residency eligibility criteria

Please select the Jazz Pharmaceuticals product for specific patient support services.

Patient Support Programs

JazzCares: 1-833-533-JAZZ (5299)

For Defitelio^®, Rylaze^™, Vyxeos^®, Xyrem^®, Xywav^®, or Zepzelca^® support, contact JazzCares via phone or visit JazzCares.com.

Health care providers may request to be contacted by a Jazz Access and Reimbursement Manager (ARM) for assistance with additional reimbursement-related questions

Available Monday - Friday, 8 AM to 8 PM EST

Epidiolex Engage^™: 1-833-GBNGAGE (1-833-426-4243)

For Epidiolex support, contact Epidiolex Engage by phone or visit EpidiolexEngage.com.