Patient Support
HCPs and patients call JazzCares for help:
Monday - Friday
8am - 8pm EST
1-833-533-JAZZ (5299)
Helping patients get access to medications and services they need.
Help understand your insurance coverage
(specific services may vary by product)*
- Investigating benefits and verifying patients’ coverage
- Providing prior authorization and appeals information and support
- Answering coding and other reimbursement questions
- Refer patients to financial assistance options
Help with paying for medication
(commercially insured patients only)*
- Only available for certain Jazz products
- Provides eligible patients with assistance for out-of-pocket costs, subject to annual maximum
Free-drug program for eligible patients
- Designed to provide Jazz products at no cost to patients who are uninsured or deemed uninsured due to lack of coverage for a Jazz product
- Subject to financial and residency eligibility criteria
Please select the Jazz Pharmaceuticals product for specific patient support services.
Patient Support Programs
JazzCares: 1-833-533-JAZZ (5299)
For Defitelio®, Rylaze™, Vyxeos®, Xyrem®, Xywav®, or Zepzelca® support, contact JazzCares via phone or visit JazzCares.com.
Health care providers may request to be contacted by a Jazz Access and Reimbursement Manager (ARM) for assistance with additional reimbursement-related questions
Available Monday - Friday, 8 AM to 8 PM EST
Epidiolex Engage™: 1-833-GBNGAGE (1-833-426-4243)
For Epidiolex support, contact Epidiolex Engage by phone or visit EpidiolexEngage.com.
Available Monday - Friday, 8 AM to 8 PM EST
* Insurance coverage and plans may vary. The JazzCares Program at Jazz Pharmaceuticals provides general information only and is not a guarantee of any coverage or reimbursement outcome. All treatment decisions rest solely with the treating physician or qualified healthcare professional.